State Farm® Insurance Agent Scott Holley

"I have had nothing but issues working with his secretaries. I have sent several emails and tried to talk to Scott, but I have never heard anything from him. I always get someone at the front desk. They didn't file the paperwork correctly for my uninsured motorist and they wont take responsibility. I would avoid them at all cost. If you want to use state farm use anyone but Scott. He doesn't care about the people he is insuring. Edit: I misspoke when I called the agents that were assisting me secretaries. I was unaware they were also agents. My apologies. Until this is resolved I still feel like it deserves a 1 star review due to asking the customer to pay for the mistake of a previous agent. I will gladly update my review if this gets resolved."

"I would like to take a moment to express my gratitude and appreciation for the exceptional service provided by Terrie Smith at State Farm. Terrie went above and beyond to ensure that our needs were met and our concerns were addressed. Terrie’s professionalism and expertise were truly outstanding. She took the time to thoroughly understand our insurance requirements and provided us with the best options tailored to our needs. Not only did she patiently answer all of our questions, but she also offered valuable advice and guidance on our decisions. What impressed me the most about Terrie was her dedication to customer satisfaction. She consistently demonstrated a genuine willingness to assist and made the effort to follow up and ensure that we were completely satisfied with the services provided. Her prompt responses and proactive approach made the entire process smooth and hassle-free. Thank you Terrie!!"

"I have been with Scott Holley for a number of years. His team members have always been very professional and willing to assist every time I have called on them. However, my most recent experience has been with Mrs Terrie Smith in claims. Although this has not been my first time working with her, I was compelled to acknowledge her invaluable support along with her compassionate efforts in helping me through this claims process. Thank you Mrs. Terrie for your willingness to lend a helping hand, phone calls and assurance that things will work out and they did. You are greatly appreciated!!!!"

"The people at Scott’s office are the absolute best Mrs Terry has called and checked on me thru my multiple claims to be sure everything was repaired to my satisfaction. She also just calls to check on us and be sure we are doing ok and having a good week. I highly recommend this office and his agents I had 4 claims going at one time due to Hail storm and Mrs Terry and all the people in the office were there at any time for me."

"The agent Mihee Yang, I'll not say she is rude in general because I don't know. however, I can say that she is pretty cold person when she talks to Korean customers. She doesn't do her work properly and don't want to talk nicer either. I guess she only does that with Korean and take advantage of those people who are uncomfortable to use English. She isn't my agent but i had chance to read her messages between my friend. Then I get a chance to talk to her on behalf of that friend. Not much different. long story short, She supposed to cancel the plan a month ago but bill statement was delivered. No apology nor explaination but she is saying that the request has been made. Didn't even say when that request was made. I assume just now? I asked if my friend got any confirm email but negative. I have StateFarm also and compare to my agent, she is not kind nor doing her job properly. 개인폰으로 연락받고 싶지 않으시면 영업용폰을 따로 두시던지 애초에 영업하실때 전화번호를 뿌리지 마세요. 내일모레가 곧 출국인데 이런 일이 있으면 이것도 급한건데 말이죠. 전 분명 처음 연락드릴때 업무시간에 오피스로 전화하고 사정이 급함을 전달했는데 업무시간동안 연락 한번 안하셔서 할 수 없이 집에 돌아오자마자 연락을 전화로 할까 하다 문자로 했더니 불쾌하다시는데, 그럴거면 애초애 일처리를 잘 하시지 그랬어요. 취소 신청하고나서도 주말제외하고도 며칠이 지나서야 요청완료했다는 연락을 주시더니 한달뒤에는 보험료 안냈다며 우편물 오길래 연락했더니 처리완료가 아니라 또 신청완료가 되었다니요... 그러고선 금요일이라 넘어가고 월요일에 제대로된 연락이 오겠거니 하며 제 업무들 보다 하루가 가는동안 연락이 없어서 연락을 드렸더니 업무외 시간에 급하지도 않는 연락받아 불쾌하다니요 ㅋㅋ 아니 당사자는 이미 해외고 대리인도 곧 해외로 뜨는데 이게 안급해요? ㅋㅋㅋ 어이가 없네 정말 그럴거면 다른 에이전트랑 일처리 공유를 하던지요.오피스로 전화해서 미국애랑 처리하려하니 아줌마 담당이라면서 선긋던데 ㅎ 여러 보험사랑 대화해봤지만 같은 오피스 내에서 본인 담당 손님 아니라고 떠넘김 당하긴 또 처음이네요. 그럴거면 업무시간내 다른사람이 처리할 수 있도록 본인이 손 떼세요."

"Scott Holley (State Farm) has always provided me with outstanding customer service with all of my insurance needs. Any time I have had a claim, I received immediate assistance and everything was taken care of. The agency does everything with excellence and his staff have always exceeded my expectations. Scott and his staff provide high quality insurance as well as taking a real interest in the people they serve."

"I was with this office for 3 years the first 2 I did not have any issues in the last year my bill has not been the same any given month. I call and get a different answer every single month I finally had it and cancelled all of my policies with them today and moved over to Alfa. Mind you I have been accident free the entire time I have been with this office so there is no reason for my bill to jump back and forth. I would not recommend State Farm to anyone"