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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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bailee smith

May 23, 2024

5  out of  5 rating by bailee smith
"Ms. Terrie was the absolute best helping me with my claim. She was very attentive, called everyday to check on me, and answered all my questions. I felt very comfortable with her would recommend working with her to anyone!"
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Kimberly Fallin

April 26, 2024

5  out of  5 rating by Kimberly Fallin
"My agent Terri was very helpful and professional. She made sure my claim was processed correctly. She made several phone calls to check on me. She made my claim process smooth."
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Wayne Bledsoe

April 25, 2024

5  out of  5 rating by Wayne Bledsoe
"Terrie was wonderful to me and my family in the time of need. Thank you so much for your patience with me when I asked questions. WB"
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Justin Self

April 22, 2024

1  out of  5 rating by Justin Self
"I have had nothing but issues working with his secretaries. I have sent several emails and tried to talk to Scott, but I have never heard anything from him. I always get someone at the front desk. They didn't file the paperwork correctly for my uninsured motorist and they wont take responsibility. I would avoid them at all cost. If you want to use state farm use anyone but Scott. He doesn't care about the people he is insuring. Edit: I misspoke when I called the agents that were assisting me secretaries. I was unaware they were also agents. My apologies. Until this is resolved I still feel like it deserves a 1 star review due to asking the customer to pay for the mistake of a previous agent. I will gladly update my review if this gets resolved."
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traci henry

March 15, 2024

5  out of  5 rating by traci henry
"I would like to take a moment to express my gratitude and appreciation for the exceptional service provided by Terrie Smith at State Farm. Terrie went above and beyond to ensure that our needs were met and our concerns were addressed. Terrie’s professionalism and expertise were truly outstanding. She took the time to thoroughly understand our insurance requirements and provided us with the best options tailored to our needs. Not only did she patiently answer all of our questions, but she also offered valuable advice and guidance on our decisions. What impressed me the most about Terrie was her dedication to customer satisfaction. She consistently demonstrated a genuine willingness to assist and made the effort to follow up and ensure that we were completely satisfied with the services provided. Her prompt responses and proactive approach made the entire process smooth and hassle-free. Thank you Terrie!!"
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Zendre Washington

February 13, 2024

5  out of  5 rating by Zendre Washington
"I have been with Scott Holley for a number of years. His team members have always been very professional and willing to assist every time I have called on them. However, my most recent experience has been with Mrs Terrie Smith in claims. Although this has not been my first time working with her, I was compelled to acknowledge her invaluable support along with her compassionate efforts in helping me through this claims process. Thank you Mrs. Terrie for your willingness to lend a helping hand, phone calls and assurance that things will work out and they did. You are greatly appreciated!!!!"
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Brittney Donaghey

January 24, 2024

5  out of  5 rating by Brittney Donaghey
"Terrie was such a blessing to have on my team when I got into an accident! She was very competent handling my claim and guided me through all the next steps. Truly went above and beyond. Thank you so much Terrie!"
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Latishia Carlisle

June 13, 2023

5  out of  5 rating by Latishia Carlisle
"Great service and great people!"
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Michael Kontoulas

June 6, 2023

5  out of  5 rating by Michael Kontoulas
"The people at Scott’s office are the absolute best Mrs Terry has called and checked on me thru my multiple claims to be sure everything was repaired to my satisfaction. She also just calls to check on us and be sure we are doing ok and having a good week. I highly recommend this office and his agents I had 4 claims going at one time due to Hail storm and Mrs Terry and all the people in the office were there at any time for me."
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May 2, 2023

1  out of  5 rating by H K
"The agent Mihee Yang, I'll not say she is rude in general because I don't know. however, I can say that she is pretty cold person when she talks to Korean customers. She doesn't do her work properly and don't want to talk nicer either. I guess she only does that with Korean and take advantage of those people who are uncomfortable to use English. She isn't my agent but i had chance to read her messages between my friend. Then I get a chance to talk to her on behalf of that friend. Not much different. long story short, She supposed to cancel the plan a month ago but bill statement was delivered. No apology nor explaination but she is saying that the request has been made. Didn't even say when that request was made. I assume just now? I asked if my friend got any confirm email but negative. I have StateFarm also and compare to my agent, she is not kind nor doing her job properly. 개인폰으로 연락받고 싶지 않으시면 영업용폰을 따로 두시던지 애초에 영업하실때 전화번호를 뿌리지 마세요. 내일모레가 곧 출국인데 이런 일이 있으면 이것도 급한건데 말이죠. 전 분명 처음 연락드릴때 업무시간에 오피스로 전화하고 사정이 급함을 전달했는데 업무시간동안 연락 한번 안하셔서 할 수 없이 집에 돌아오자마자 연락을 전화로 할까 하다 문자로 했더니 불쾌하다시는데, 그럴거면 애초애 일처리를 잘 하시지 그랬어요. 취소 신청하고나서도 주말제외하고도 며칠이 지나서야 요청완료했다는 연락을 주시더니 한달뒤에는 보험료 안냈다며 우편물 오길래 연락했더니 처리완료가 아니라 또 신청완료가 되었다니요... 그러고선 금요일이라 넘어가고 월요일에 제대로된 연락이 오겠거니 하며 제 업무들 보다 하루가 가는동안 연락이 없어서 연락을 드렸더니 업무외 시간에 급하지도 않는 연락받아 불쾌하다니요 ㅋㅋ 아니 당사자는 이미 해외고 대리인도 곧 해외로 뜨는데 이게 안급해요? ㅋㅋㅋ 어이가 없네 정말 그럴거면 다른 에이전트랑 일처리 공유를 하던지요.오피스로 전화해서 미국애랑 처리하려하니 아줌마 담당이라면서 선긋던데 ㅎ 여러 보험사랑 대화해봤지만 같은 오피스 내에서 본인 담당 손님 아니라고 떠넘김 당하긴 또 처음이네요. 그럴거면 업무시간내 다른사람이 처리할 수 있도록 본인이 손 떼세요."
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Linda Cruz

November 29, 2022

5  out of  5 rating by Linda Cruz
"I was in an accident and spoke with a few different people in the office. Everyone was so kind,respectful and professional. They made the process so much easier. I highly recommend them."
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Drew Gentry

September 25, 2022

5  out of  5 rating by Drew Gentry
"Extremely helpful and professional. Good value for the money."
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Janice Neal

September 21, 2021

5  out of  5 rating by Janice Neal
"I have done business with Scott Holley for years and am always pleased with the service his office provides."
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Doug Grady

March 15, 2020

5  out of  5 rating by Doug Grady
"Great place. Friendly people!"
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Chris Canon

October 29, 2019

5  out of  5 rating by Chris Canon
"They handle all of our insurances. The staff is great and they have always have the best prices."
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Alexis Schutt

October 23, 2019

5  out of  5 rating by Alexis Schutt
"The staff at Scott Holley Statefarm is super nice. They got me a quote right away and have great rates."
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Austin Ingram

October 17, 2019

5  out of  5 rating by Austin Ingram
"The best in the business!"
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Eric Faison

October 17, 2019

5  out of  5 rating by Eric Faison
"Scott Holley (State Farm) has always provided me with outstanding customer service with all of my insurance needs. Any time I have had a claim, I received immediate assistance and everything was taken care of. The agency does everything with excellence and his staff have always exceeded my expectations. Scott and his staff provide high quality insurance as well as taking a real interest in the people they serve."
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Jason Yohn

October 17, 2019

5  out of  5 rating by Jason Yohn
"My family have been doing business with Scott Holley for over 20 years. The service we have received has been outstanding. Scott and his staff go above and beyond for their clients. I would highly recommend Scott Holley as your insurance agent!"
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Will Glasscock

October 17, 2019

5  out of  5 rating by Will Glasscock
"Scott is a great guy with a great staff! Always friendly and helpful!"
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Ronnie Ware

October 17, 2019

5  out of  5 rating by Ronnie Ware
"Scott has handle all of my insurance needs since he opened in Auburn. He was there when our son had a wreck and took care of everything for us. I would highly recommend Scott Holley to anyone that I ask where they should go for insurance."
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Ryan Whatley

October 17, 2019

5  out of  5 rating by Ryan Whatley
"Great guy with excellent customer service!"
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Sarah Davis

March 18, 2019

1  out of  5 rating by Sarah Davis
"I was with this office for 3 years the first 2 I did not have any issues in the last year my bill has not been the same any given month. I call and get a different answer every single month I finally had it and cancelled all of my policies with them today and moved over to Alfa. Mind you I have been accident free the entire time I have been with this office so there is no reason for my bill to jump back and forth. I would not recommend State Farm to anyone"
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Haley Jones

March 1, 2019

5  out of  5 rating by Haley Jones
"Highly recommend checking them out! Mrs. Thomas helped me to understand the importance of renters insurance!! Amazing staff overall."
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Mary Carter Simmons

March 1, 2019

5  out of  5 rating by Mary Carter Simmons
"Being young I never really thought I needed life insurance, the staff at Scott Holley’s office were great at explaining why everyone needs it at any age and showed me all my options as well. I highly recommend them!"