State Farm® Insurance Agent Scott Holley

"(Translated by Google) The agent Mihee Yang, I'll not say she is rude in general because I don't know. however, I can say that she is pretty cold person when she talks to Korean customers. She doesn't do her work properly and don't want to talk nicer either. I guess she only does that with Korean and take advantage of those people who are uncomfortable to use English. She isn't my agent but i had chance to read her messages between my friend. Then I get a chance to talk to her on behalf of that friend. Not much different. long story short, She supposed to cancel the plan a month ago but the bill statement was delivered. No apology nor explaination but she is saying that the request has been made. Didn't even say when that request was made. I assume just now? I asked if my friend got any confirm email but negative. I have StateFarm also and compare to my agent, she is not kind nor doing her job properly. If you don't want to be contacted on your personal phone, keep a business phone separate or don't give out your phone number when you're doing business in the first place. I'm leaving the country the day after tomorrow, so if something like this happens, this is also urgent. When I contacted you for the first time, I called the office during business hours and conveyed the urgency. You must have handled it well. Even after I applied for cancellation, it took a few days, excluding weekends, to contact me that the request had been completed, and after a month, I contacted them saying that they hadn't paid the insurance premium, so when I contacted them, they said that the application was not completed but that the application was completed again. I thought this would come, and I contacted you because I hadn't contacted you for a day more than my work, and it was unpleasant to receive a non-urgent call during off-hours. Ha ha ha It's ridiculous really If that's the case, do you share work with other agents? When I called the office and tried to handle it with an American girl, he was pleasantly surprised that he was in charge of the auntie. If that's the case, get your hands off of it so someone else can handle it during business hours. (Original) The agent Mihee Yang, I'll not say she is rude in general because I don't know. however, I can say that she is pretty cold person when she talks to Korean customers. She doesn't do her work properly and don't want to talk nicer either. I guess she only does that with Korean and take advantage of those people who are uncomfortable to use English. She isn't my agent but i had chance to read her messages between my friend. Then I get a chance to talk to her on behalf of that friend. Not much different. long story short, She supposed to cancel the plan a month ago but bill statement was delivered. No apology nor explaination but she is saying that the request has been made. Didn't even say when that request was made. I assume just now? I asked if my friend got any confirm email but negative. I have StateFarm also and compare to my agent, she is not kind nor doing her job properly. 개인폰으로 연락받고 싶지 않으시면 영업용폰을 따로 두시던지 애초에 영업하실때 전화번호를 뿌리지 마세요. 내일모레가 곧 출국인데 이런 일이 있으면 이것도 급한건데 말이죠. 전 분명 처음 연락드릴때 업무시간에 오피스로 전화하고 사정이 급함을 전달했는데 업무시간동안 연락 한번 안하셔서 할 수 없이 집에 돌아오자마자 연락을 전화로 할까 하다 문자로 했더니 불쾌하다시는데, 그럴거면 애초애 일처리를 잘 하시지 그랬어요. 취소 신청하고나서도 주말제외하고도 며칠이 지나서야 요청완료했다는 연락을 주시더니 한달뒤에는 보험료 안냈다며 우편물 오길래 연락했더니 처리완료가 아니라 또 신청완료가 되었다니요... 그러고선 금요일이라 넘어가고 월요일에 제대로된 연락이 오겠거니 하며 제 업무들 보다 하루가 가는동안 연락이 없어서 연락을 드렸더니 업무외 시간에 급하지도 않는 연락받아 불쾌하다니요 ㅋㅋ 아니 당사자는 이미 해외고 대리인도 곧 해외로 뜨는데 이게 안급해요? ㅋㅋㅋ 어이가 없네 정말 그럴거면 다른 에이전트랑 일처리 공유를 하던지요.오피스로 전화해서 미국애랑 처리하려하니 아줌마 담당이라면서 선긋던데 ㅎ 여러 보험사랑 대화해봤지만 같은 오피스 내에서 본인 담당 손님 아니라고 떠넘김 당하긴 또 처음이네요. 그럴거면 업무시간내 다른사람이 처리할 수 있도록 본인이 손 떼세요."

"Scott Holley (State Farm) has always provided me with outstanding customer service with all of my insurance needs. Any time I have had a claim, I received immediate assistance and everything was taken care of. The agency does everything with excellence and his staff have always exceeded my expectations. Scott and his staff provide high quality insurance as well as taking a real interest in the people they serve."

"I was with this office for 3 years the first 2 I did not have any issues in the last year my bill has not been the same any given month. I call and get a different answer every single month I finally had it and cancelled all of my policies with them today and moved over to Alfa. Mind you I have been accident free the entire time I have been with this office so there is no reason for my bill to jump back and forth. I would not recommend State Farm to anyone"

"I was with another agent before switching to Scott Holley and I am so glad I did! The staff is always extremely helpful whenever I have questions, and always make me feel like I am the most important customer they have. If you’re looking for an insurance agent this is the place! Highly recommend!!"